Job Description

About this opportunity

The Domain Support Specialist – L1FM is typically assigned to work with service quality assurance activities in an operations organization.

• We believe in trust – we trust each other to do the right things!
• We believe in taking decisions as close to the product and technical expertise as possible.
• We believe in creativity – trying new things and learning from our mistakes.
• We believe in sharing our insights and helping one another to build an even better user plane.
• We truly believe in happiness; we enjoy and feel passionate about what we do and value each other’s technical competence deeply.

What you will do

• Responsible for day-to-day operational performance
• Ensuring KPI / SLA Fulfillment related to Network & 1st Level troubleshooting of the events taking place on the network
• To prioritize faults to meet SLA/WLA
• NW faults rectification.
• Backup and Health checkup with agreed frequency.
• Participates in internal technical discussions in view to improve overall network performance and make recommendations wherever possible

You will bring

• First level service problem restoration in 24*7 shifts.
• To handle and analyze Trouble Tickets and recommend timely actions and solutions to Trouble Tickets with guidance or supervision, when vital.
• Implement the Change Request in stipulated time period.
• To Create WO to FM team when vital.
• Raise TT towards Second level in consultation.
• Perform FIRST level Preventive Maintenance of nodes.
• Support Involved in upgrade/updates of live nodes if required.
• Degree/ Diploma in Electronics and Telecommunication Engineering.
• Proven experience in Telecom. Significant part of this experience must be in to Telecom Network
• Technical and/or functional skills: GSM, 4G/LTE and 5G Knowledge, Ericsson GSM / AXE, NOKIA, ZTE & Huawei Systems or products.