Freshworks Off Campus Drive For Fresher
Tue Aug 29 2023
About company
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.
Apply Job
| Company Name | Freshworks |
|---|---|
| Job Role | Graduate Trainee – Customer Support |
| Qualification | Any Graduate |
| Job Location | chennai |
| Experience | Freshers |
| Package | As per company standard |
| For Similar Jobs | Join our Telegram Channel |
Job Description
About the role - Customer Support:
The customer support team takes care of technical account management for all our customers. They help troubleshoot and resolve issues that customers might have and provide assistance as and when required. Anyone who likes to troubleshoot, get to the root cause and solve problems and helping customers resolve their issues are a natural fit for the customer support team.
Qualifications
What we look for:
Freshworks is looking to hire smart, determined and passionate students who graduated during 2022/23 with 0-6 months work experience for our customer support team. Here is a short description of traits that we look for in from students fresh out of college:
Customer Support:
- Clear, concise, and effective written and oral communication skills.
- Empathy towards customers and understanding their needs.
- Ability to thrive in a fast-paced performance-driven environment.
- Interest, curiosity and openness to learning new technologies.
- Flexibility in working in different rotational shifts/regions/markets. This is absolutely mandatory because shifts and regions will be allocated based on business requirements.
- Prior internship experience in B2B or product companies in any of these domains is an added bonus.
- No standing arrears
