Skill Set :

1. Good knowledge and relevant experience on Direct taxation process and clauses.
2. Proficient with basic computer knowledge.
3. Sound knowledge of MS Office.
4. Excellent communication skills to attend/resolve client issues on calls/chat/mail.
5. Effective probing & analysing skills and capable of doing a multi-tasking of voice & data entry.
6. Excellent verbal, written communication, interpretation and active listening skills.
7. Ability to quickly and efficiently assimilate process knowledge.
8. Should be comfortable working from office.
9. Being proactive and show the utmost respect for customer’s time.
10. Good time management, ensuring all contacts with customers add value.
11. Time: 8am to 8pm(Rotational Shifts)
12. Number of days working:: 6 Days (1 day rotational off, apart from Sunday)

Job Description :

1. This role requires ability to perform Qualitative and Quantitative Research and good Analytical skills to interpret and make sense of data/ information in hand.
2. Understand client query and their requirements.
3. Perform Root Cause Analysis and Process Improvements.
4. Responsible for handling customer request meeting all the SLAs (TAT, productivity, and Quality).
5. Active participation in team building activities.
6. Adaptability in learning newer technologies and changing business needs. Collaborates with the teams to bring in process improvements or ideas.