Job Description

• Research, design, and develop print and online documentation for a variety of audiences for software products in accordance with product release schedule and the Documentation team style guidelines.
• Collaborate with product owners/SMEs to understand the requirements and features being built in the product and convert them into user comprehensible document.
• Must be a self-starter who pushes through their projects with minimal direction/handholding.
• Must have strong interviewing skills and be capable of building relationships with multiple subject matter experts.
• Must have a strong desire to add value to the customer’s experience and overall success.
• Must have strong work ethics.

Responsibilities

• Plan, create, and produce written documentation for systems, products, software, and technologies - including user guides, release notes, and training materials.
• Analyze and summarize functional specifications and work with demo or prototypes to understand product functionality.
• Run quality checks on deliverables before sending them to customers.
• Actively participate in the Agile Ceremonies.

Required Skillset

• 1-2 years in technical writing and technical document creation on software products. Working knowledge of a code repository like GitHub is a plus.
• Has knowledge of commonly used concepts, practices, and procedures within the technical writing field.
• Excellent organization and communication skills.
• Excellent problem solving and teamwork skills.
• Technical aptitude with desire to master advanced desktop publishing tools.
• Can-do attitude, willingness to expand knowledge base, and grace under deadline pressure.
• Good interpersonal skills, including the ability to communicate, interview subject matter experts, and work quickly and effectively in a quality-oriented team environment.
• Pays attention to detail.
• Experience with Adobe FrameMaker and Adobe Acrobat is desirable.
• Research skills including gathering and analyzing data from multiple sources.
• Manage multiple assignments in parallel and meet all documentation deliverable deadlines.

Qualification

• Graduate in any discipline but an engineering graduate is preferable.

Offers of employment are conditional upon passage of screening criteria applicable to the job.