Job Description

The Technical Support Engineer is primarily responsible for delivering high quality experience to end users using excellent technical and communication skills. As a Sprinklr Technical Support Engineer, you will interact directly with our customers to resolve support issues. Support Engineers will be required to be on-call on a regular basis throughout the year 24/7 rotational.

What Are Your Responsibilities

● Troubleshoot issues and provide efficient and prompt resolution to customers within timelines.

● Ensure quality resolution to avoid escalations from customers and reopening of issue tickets.

● Escalate critical issues to cross functional teams to ensure quick resolution and coordinate with the product development team on bug fixes.

● Assume responsibility for developing detailed knowledge about specific products.

● Ensure internal knowledge reference pages are updated.

Who You Are & What Makes You Qualified

● Graduation from Tier-1 Engineering College.

● Strong analytical and problem-solving skills.

● Excellent communication skills, both written and verbal.

● A drive to dig into the details of a system or process to solve customer problems.

● Zeal to learn and constantly upgrade skills in a fast changing work environment.

● Ability to think on your feet and remain calm under pressure.

● Self-motivated, takes initiative, assumes ownership.

● Ability to work in a highly collaborative and fast-paced environment.

● Strong teamwork - willingness and ability to get help from team members when required,

and the good judgment to know when to seek help.

Bonus Points

● Experience coding or scripting in one or more of JavaScript, Python, Java, Node.js.

● Understanding of data storage technologies. Ex- MongoDB, MySQL, etc.

Why you'll love Sprinklr: We’re committed to creating the kind of culture where you feel like you belong, are happier today than yesterday, and your contributions matter. At Sprinklr, our goal is to treat everyone like family and passionately, genuinely care. For full-time employees, we offer flexible paid time off and paid parental leave, medical plans, dental and vision plans, life insurance, 401(k) savings plans, employee stock options, gym and wellness discounts, Plum benefits, Lifemart discounts, and paid time off to invest in learning and career development.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgement-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.